Privacy Policy

Coromandel Oceanview Retreat — Privacy Policy

Last updated: April 2026

1. Overview

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Preferred travel dates

  • Number of guests

  • Payment information (processed securely via our booking platform)

  • Any additional information you provide via enquiry forms or correspondence

3. How We Use Your Information

Your personal information is used solely for:

  • Processing and confirming your booking reservation

  • Communicating with you regarding your stay

  • Arranging optional extras or experiences upon request

  • Complying with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third Party Services

We use the following third party platforms to operate our booking and website services:

  • Lodgify — booking and reservation management

  • Squarespace — website hosting and contact form processing

  • Stripe / PayPal — secure payment processing

Each of these services operates under their own privacy policies. We encourage you to review these policies independently.

5. Data Storage & Security

Your personal information is stored securely and access is limited to the host only. We take reasonable steps to protect your information from unauthorised access, loss, or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

6. Retention

We retain your personal information for a period of 7 years following your stay or enquiry, in accordance with New Zealand tax and accounting requirements. After this period your information is securely deleted.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your information, subject to legal retention requirements

To exercise any of these rights, please contact us at the email address below.

8. Cookies

Our website uses cookies to improve your browsing experience. These are managed by Squarespace and do not collect personally identifiable information. You may disable cookies through your browser settings.

9. Contact

For any privacy-related enquiries please contact us at: jovickerstaff@yahoo.com